YOU'RE SHOPPING DIRTY WATER AUSTRALIA
FAQs
Shipping & Delivery
How much does shipping cost?
Now offering flat rate $5 shipping on all orders Australia-wide. For a limited time only.
Do you ship internationally?
Not yet, but watch this space.
Where is my order?
You will receive an email notification when your order is on it's way, this will contain a tracking number (keep this handy!)
To follow your parcel's movements, visit:
https://auspost.com.au/mypost/track
For any updates/ issues call : 13 76 78
When will my order arrive?
As soon as possible! It's no secret Australia's a big place - delivery time-frames will vary state-to-state. If you're concerned with your order's time in transit, please don't hesitate to get in touch with us at websales@garageproject.com.au
My order has arrived, but it’s incomplete and/or damaged:
Please send an email to websales@garageproject.com.au with the following details:
-
Please use “Incomplete/damaged order” in your subject line, alongside your 'DWAU-' order number.
-
Which items are missing/damaged/incorrect
-
Photo of your order as you received it
We will need all of the above before we can send out a replacement order, which we will do as soon as possible.
My address has changed since I placed my order:
Unfortunately we aren’t able to change your delivery address once the order has been placed. Please liaise with the current residents of the delivery address.
I have already placed an order - can I add more items to it?
No - our team is generally very efficient, and orders are packed and booked for freight shortly after they are placed. If you would like more items please make another order on the web shop.
Contact
For any delivery / order related inquiries, you can contact us at:
websales@garageproject.com.au
For general inquiries:
info@dirtywater.co.nz
Is your packaging recyclable and sustainably sourced?
Dirty Water packaging is 100% recyclable and collected throughout NZ.
All paper and cardboard packaging used for Dirty Water is from renewable sources, and our outer boxes are also fully made in NZ from local pulp and fibre mixed with local recycled material.
Does Dirty Water use natural and organic ingredients?
All Dirty Water products use real fruit extracts from NZ suppliers. Some of these are imported due to seasonality and availability in New Zealand.
Garage Project is a zero carbon company, does this mean Dirty Water is as well?
We measure emissions resulting from our operations and manufacturing steps (i.e. freight, energy, travel, waste), and then offset these emissions to achieve certified Zero Carbon Business Operations through Ekos. Emissions related to Dirty Water are measured in the same way as any other GP product.
However, like our beers, this doesn’t make it a zero carbon product as there are emissions outside of our control needed to make the product, such as growing ingredients, or refrigeration at retail stores.
- To supply alcohol to a person under the age of 18 years (Penalty exceeds $17,000).
- For a person under the age of 18 years to purchase or receive liquor (Penalty exceeds $700).
Contact info
info@dirtywater.co.nz